Support

We're here to help you get the most out of Granted. Logged-in students can also use the help bubble in the bottom-right corner of the app for instant AI answers.

Frequently Asked Questions

Is Granted free?

Yes — scholarship matching, application tracking, the AI Essay Coach, Autopilot, the dashboard, feed, and squads are free forever. Granted Pro ($9.99/month) adds Deep Review (committee-grade essay analysis), unlimited coaching, and premium matches. Upgrade or cancel anytime in Settings → Billing.

How does scholarship matching work?

When you complete your profile, our AI scores every scholarship against your education level, major, GPA, demographics, state, and interests. The more complete your profile (Settings → Profile), the better your matches — matching recalculates every time you save.

What is Application Autopilot?

Click the rocket icon on any scholarship card and AI assembles your full application package: a requirement checklist (savable to your tracker), a tailored essay outline with three opening hooks, ready-to-send recommendation request emails, and a dated submission plan. You review everything — nothing is submitted for you.

What is Deep Review?

A Pro feature in the Essay Coach: three simulated scholarship committee reviewers analyze your draft and deliver scores, line-level feedback with rewrites, the single highest-leverage revision, and an honest estimate of where your essay stands.

I won a scholarship — how do I record it?

Easiest way: on your dashboard, use "Snap your award letter" — upload a photo or PDF and AI logs the win, updates your Debt-Free Tracker, and celebrates it on the Winners Wall. You can also open the application and set its status to Won.

Can my parents or counselor see my progress?

Only if you invite them. Settings → Family & Counselor Access creates a private read-only link showing deadlines, application counts, and dollars won — never your essays. You can revoke access anytime.

Is my data safe?

Yes. We use encrypted connections and row-level security, your essays are private, and we never sell personal information.

More questions about privacy?

See our Privacy Policy.

Report a problem

Found a bug or need account help? Send a report and a human will reply within 24 hours. Prefer email? Write to support@grantedscholarships.com.